Canes Galore Return Policy

Return Policy

At Canes Galore, we strive to provide our customers with high-quality products and an exceptional shopping experience. We understand that sometimes, a product may not meet your expectations or requirements. In such cases, we have a customer-friendly return policy in place to address your concerns and ensure your satisfaction.

1. Return Eligibility

To be eligible for a return, please ensure the following conditions are met:

a. The product must be returned within 30 days from the date of delivery. b. The product must be unused, in its original condition, and with all original packaging, labels, and accessories. c. The product must not be damaged or altered in any way.

Please note that some products may be marked as non-returnable due to their nature, and these items will be clearly identified on their respective product pages.

2. Return Process

If you would like to initiate a return, please follow these steps:

a. Contact our Customer Support team at canes@canesgalore.com with your order number, a description of the issue, and any relevant photographs or documentation. b. Our team will review your return request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product. c. Package the item securely, ensuring that it is well-protected to avoid any damage during transit. Include a copy of your original invoice or order confirmation, as well as the RMA number. d. Ship the package using the shipping label provided by our Customer Support Team.

Please note that return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.

4. Exchanges

If you wish to exchange a product for a different size, color, or a different item altogether, please follow the return process outlined above and place a new order for the desired item(s).

5. Customer Support

If you have any questions or concerns regarding our return policy or require assistance with a return, please do not hesitate to contact our Customer Support team at canes@canesgalore.com. We are here to help and ensure your satisfaction with your Canes Galore shopping experience