Canes Galore Return Policy

✅ Canes Galore Return Policy – Hassle-Free Returns & Exchanges

At Canes Galore, we believe that your walking cane should do more than support your mobility—it should reflect your style, comfort, and confidence. That’s why we work hard to provide only the highest-quality walking canes, walking sticks, and hiking staffs available online. Whether you're shopping for walking canes for men, walking canes for women, or folding canes for travel and convenience, we want every purchase to be the perfect fit.

But we also understand that sometimes a product may not meet your needs, or maybe the size or style just isn’t quite right. That’s okay! We’re proud to offer a return policy that is hassle-free, customer-first return policy to make sure you’re satisfied with your purchase—or we’ll help make it right.

📦 Return Policy Eligibility – Are You Eligible for a Return?

To make a return as easy as possible, please ensure the following conditions are met before sending your item back:

✅ Return Window: Your return must be initiated within 30 days of receiving your order. Returns requested beyond this period may not be eligible.

✅ Product Condition: Items must be unused, in their original condition, and returned with all original packaging, tags, accessories, and protective materials intact.

✅ No Damage or Alteration: Products that have been used, worn, modified, or damaged will not be eligible for return. We cannot accept returns on items showing visible signs of use.

Non-Returnable Items: Please note that some items are considered final sale and cannot be returned. These include:

Customized or personalized walking canes
Special order or made-to-order items
Clearance or discontinued products

All non-returnable products will be clearly marked on their product pages. If you’re unsure about whether your item is eligible, just email us at canes@canesgalore.com and we’ll be happy to help.

🔁 How to Initiate a Return – Step-by-Step Instructions

We’ve made the return process as straightforward as possible. Here’s how to get started:

Step 1: Contact Customer Support

Send an email to canes@canesgalore.com with the following details:

Your full name and order number
A brief description of why you’d like to return the item
Any photos or supporting documentation (especially if the item arrived damaged)

Our support team will respond within 1–2 business days.

Step 2: Receive Your RMA (Return Merchandise Authorization) Number

Once your return is approved, we’ll issue an RMA number and email you detailed instructions for how and where to return the product.

⚠️ Important: Returns without a valid RMA number may be delayed or not processed at all. Please do not ship your item back until you’ve received this authorization.

Step 3: Prepare Your Return Package

Repack the item securely in its original packaging (or a sturdy box)
Include a copy of your original invoice or order confirmation inside the package
Clearly write the RMA number on the outside of the shipping box

Step 4: Ship It Back to Us

Use a trackable shipping method to ensure delivery and documentation
Return shipping is the responsibility of the customer, unless the return is due to a defective item or an error on our part

💳 Refund Process – When Will You Be Refunded?

Once we receive your returned item, it will be inspected by our team. You’ll receive a confirmation email letting you know whether your return has been approved.

✅ Approved returns will be refunded to your original payment method
💵 Refunds are typically processed within 5–7 business days
🏦 Please allow an additional 2–5 business days for your bank or card issuer to reflect the refund in your account

If your return does not meet our eligibility requirements, we’ll notify you with next steps or alternative options.

🔄 Exchanges – Want a Different Size, Color, or Style?

We currently do not offer direct exchanges. If you’d like to swap your product for another color, size, or style, please follow the return process above and then place a new order for your desired item. This allows us to get your replacement item to you more quickly without restocking delays.

Need help choosing the right fit or product? Our team is happy to assist with personalized recommendations. Just email canes@canesgalore.com!

📬 Contact Canes Galore Customer Support

Still have questions about your return, refund, or product selection? We’re here to help.

📧 Email: canes@canesgalore.com
🌐 Website: www.canesgalore.com

Our friendly team is available Monday through Friday and typically responds within 1 business day.

🙏 Thank You for Choosing Canes Galore

We’re proud to be your trusted source for stylish, durable, and dependable mobility aids. Our products are designed to help you move with confidence—whether you’re hiking the trails, dressing for a formal event, or simply going about your day.

Thank you for supporting Canes Galore, a veteran-owned business committed to quality, customer care, and service you can count on.